By using the website avglobaltours.com(collectively “the Site” or “the Website”) you agree to the terms and conditions set out herein.
This agreement is between you and A V Gglobal Tours.
On the Website and in these booking conditions A V Gglobal Tours and entities that are related to or affiliated with it in the provision of the services it agrees to provide (where the context admits, together with its and their employees and agents) are included in the expressions the “Company”, “A V Gglobal Tours”, “we”, “our” or “us” and a person taking advantage of the services offered by A V Gglobal Tours, all other persons (if any) included with that person in the booking are included in the expression “you”, “your”, a “client” or “passenger”.
A V Gglobal Tours sells bookings, ticketing, and other ancillary services of and for travel, accommodation and other leisure activities (“Arrangements”). A V Gglobal Tours is neither a common carrier nor a private carrier and does not provide any of the travel, accommodation, or other activities described on this website (“Travel Products”). A V Gglobal Tours acts as your agent in making the Arrangements with third party suppliers who provide Travel Products as principals (“Suppliers”). A V Gglobal Tours is not the agent of any such principal. Our clients will also be subject to the terms and conditions of any third party suppliers in addition to these terms and conditions.
USER AGREEMENT
This agreement is between A V Gglobal Tours and you. By visiting and/or using the Website you agree to be bound by the terms of this agreement (“Agreement”). The company may modify its terms and conditions without notice at any time where such an amendment does not substantially affect the rights and obligations. If such changes in our terms and conditions substantially affect your rights and obligations, we will notify you by email with these changes as they occur. By using our site to search for and/or book the products and/or services offered, you are indicating:
REGISTRATION
In order to purchase any item (and access certain ‘members-only’ areas of the Website), you need to be a registered member of the Website. When registering to become a member, you must provide Personal Information (as this term is defined in the Privacy Act 1988 (Cth)) including your first and last name, and a valid email address.
If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately via email or call. The company is not liable for any unauthorised use of your account.
CAPACITY
By making a purchase through the Website you warrant that you are over 18 and that you have the legal right and ability to enter into a legally binding agreement with us. No one under the age of eighteen (18) is permitted to use the Website or to sign up as a member of the website.
WEBSITE CHANGES
We reserve the right to change, alter, vary, or amend the Website at any time. We can, in our sole discretion, terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details, or other content contained in your account. If this event occurs, then you will still be entitled to access those packages that you had previously purchased through the Website.
DISCLAIMER
For orders on A V Gglobal Tours, the prices that are listed at the time of your order on the product page apply. The prices are final prices inclusive of GST (wherever applicable) and all other price components (including relevant taxes and charges).
USE OF WEBSITE BY YOU
INFORMATION ON THIS WEBSITE
Information about offers on the Website may be based on material provided by third party businesses (“merchants”). We do our best to verify the information provided to us by merchants but we cannot guarantee its accuracy on all occasions.
All imagery and video on the Website are for representational purposes only.
ORDERS
Purchases made by you to purchase a travel offer are made under the specific terms and conditions listed in this agreement, together with any merchant-specific terms and conditions listed under the “Fine Print” of the offer, combined with any specific terms and conditions of the merchant. Promotion of offers on the site does not constitute a legally binding offer, but rather, are an invitation to treat.
We reserve the right to accept or reject your order for any reason (or no reason) at any time after that order has been made, including, but not limited to, the unavailability of any product or service, an error in the price or product or service description, or an error in your order. If we cancel your order, we will provide a full refund of any payment that was received. Once placed, you cannot cancel your order except as set out in this agreement.
PRICE
The prices of offers include all taxes and charges, including GST (where applicable) except where stated otherwise. There may be additional surcharges that are payable directly to the hotel which will be referred to in the relevant travel offer. Prices of products and services are current at the time of display. However, they are subject to change.
PAYMENT
All payments must be received in full prior to a confirmation being issued. If your payment is not received or declined by your bank or credit card issuer, then, we cannot ‘hold’ packages on your behalf.
TRAVEL AGREEMENTS AND TRAVEL PRODUCTS
Booking of travel arrangements and payment for travel products (which can include both land and passage components) shall be considered proof that you have read our booking conditions, and that you accept them without any reservation as constituting the entire agreement between you and the Company which can only be varied by an officer of the Company in writing.
All travel products arranged by the Company are provided by Suppliers believed by the Company to be reputable and to operate in accordance with the standards set down by their own local authorities. Those travel products are provided subject to those Suppliers’ terms, conditions, and limitations (some of which may exclude or limit liability in respect of death, injury, delay, loss, or damage to passenger’s person and/or effects). The company accepts no responsibility for them and does not give any warranty or representation as to their standard. Any legal recourse you may have in respect of those travel products is against those Suppliers and not against the Company.
ACCESSIBILITY OF BOOKING CONFIRMATION
Your travel booking confirmation will be accessible via your account with us. It is agreed that the company is not liable for any loss suffered as a result of you being unable to download, print, or access a booking confirmation.
BOOKING CONFIRMATION
The Booking Confirmation you purchase is redeemable for the specified offer from the relevant supplier(s). The relevant supplier(s), and not A V Gglobal Tours, is the seller of the product. The supplier, solely, is responsible for honouring the package you purchase. Whilst we try (as much as possible) to ensure that we only promote those merchants who we feel will provide satisfactory services to you, we make no guarantee, warranty or representation regarding the standard of any product to be provided.
Booking confirmations cannot be exchanged or redeemed for cash. Unless it is specifically stated otherwise, packages cannot be combined with any other gift certificates, packages or promotions. Not valid in conjunction with any other offer or on existing reservations. Any unused portion of the package is non-refundable and cannot be exchanged for either other services or cash.
The company is not responsible for lost or stolen booking confirmations or fraudulent use of the booking confirmation’s unique reference number.
RESERVATIONS
Instant Booking
If you elect to book online through Instant Booking, you will be required to:
You are responsible for making all payments due to us, even if your booking includes other parties. You must be at least 18 when the booking is made. A booking request can only be processed when you have provided us with payment authority (including credit/debit card details) and the booking has been accepted as set out below. We accept no liability for any errors that you make in the booking form.
Once you’ve completed your booking the relevant supplier will be notified of your selected dates and following confirmation of those dates, your credit/debit card will be debited in respect of the payment amount. You will then receive an email and invoice from A V Gglobal Tours confirming your reservation.
If it occurs that on the rare occasion, advertised dates for a particular deal are not available when your booking request is processed, A V Gglobal Tours will, if possible, offer you similar alternative arrangements. Where we are unable to find an alternative which is suitable for you, we will reimburse you for any payment made in respect of that booking.
Buy Now and Book Later
If you elect to buy a deal now but wish to book the particular dates at a later time you will be required to:
In order to check-in, you will be required to produce a booking confirmation. In the event that you forget, lose, misplace, or have the confirmation stolen, you will be required to produce another copy of the confirmation. Neither A V Gglobal Tours, nor the merchant, will be required to provide any refund or a replacement booking or product, in the event that you fail to produce a travel booking confirmation upon request.
If you purchase a ‘Buy Now Book Later’ package this will be treated as a A V Gglobal Tours Credit. Please note that your credit will expire 12 months after the date of purchase (unless another travel validity period is stated by A V Gglobal Tours in writing, in which case the later date will apply).
CHANGE OF DATE
You are permitted to make one (1) change to the date of your booking provided that such change is made no less than 21 days prior to the commencement of your original booking date and provided you choose dates that are of an equal value and are also available on the Website. Any change to your booking date must be made on the Website and is strictly subject to availability. Note this Change of Booking Date option does not apply to all packages and does not apply to any Tour or Cruise or ‘Last Minute’ bookings. The company will not give any refund, in case you are not able to change your booking date as a result of alternate dates not being available or the Change of Date option not being available for your booking. Given the limited availability and last-minute nature of bookings, the free change of date policy does not apply to ‘Last Minute’ bookings and date changes are not permitted once a booking is made.
In order to check whether your package is eligible for a Change of Date, to check alternate dates, and to change your booking you will need to follow these steps.
PURCHASE EXPIRY AND EXTENSION
The booking confirmation will expire on the date indicated on the travel booking confirmation. Expired purchases are non-refundable in whole or part. Once expired, purchases are no longer valid and therefore will not be honoured by the merchant.
In the event that a booking specifies a ‘book by’ date, all bookings must be made with the supplier prior to that date.
MERCHANT TERMS & CONDITIONS
Any Terms and Conditions of the supplier will always apply in addition to any specific terms of the offer stated by A V Gglobal Tours. For instance, if a merchant is not open on certain days, the package will not be redeemable on those days. Refunds are not payable in the event that you are unable to use a package on account of the merchant’s usual terms and conditions.
CONSECUTIVE DAYS
Unless the offer specifically states otherwise, offers must be used over one continuous period and packages cannot be split. For example, if a package entitles you to four nights at a resort, those four nights must be used consecutively – you cannot use two nights over one period, and then two nights over another.
CHANGES IN PRICE AND ITINERARIES
Prices are in Indian Rupees (except where stated otherwise) are correct at the time of printing and are subject to change without notice. The price that is applicable at any time is that which is quoted at that time by the Company’s computer-based system. Some prices can only be guaranteed at the time the booking is made and may differ from that quoted as it is based on the “best available rate of the day from the supplier”.
Government taxes and charges imposed by Suppliers or third parties, including airline fuel surcharges, taxes, or ticketing fees are subject to change. If any increase in such taxes or charges or any currency fluctuation occurs vis a vis the price of your booking, then, the company reserves the right to adjust your price by including additional charges, together with any applicable service fee and GST, at any time prior to our issuing your travel documentation following receipt of the balance of your price.
We will notify you of schedule or price changes made by suppliers for any reason beyond our control. If the change or changes result in your travel arrangements costing more, or otherwise being materially different from those prior to the change or changes being effected (and in respect of which we have already accepted your full payment) you may rearrange them or withdraw and monies already paid will be refunded less any charges levied by Suppliers. Any quote given is an estimate only of price and is subject to written confirmation when accepted by a passenger within five (5) days of the quote being given. The Company reserves the right to correct any errors in amounts quoted, calculated, or billed in respect of a booking, even if full payment has been made.
PRICE AND INVOICE ERRORS
The Company tries to ensure that all prices listed on the Website are accurate and up-to-date. However, due to exchange rate fluctuations or increases in supplier rates, the Company reserves the right, up to and including the date of check-in, to adjust any fees, charges or prices as necessary, even if the travel products acquired have been paid for in full, to reflect such cost increases passed onto the Company.
The Company reserves the right to correct any errors in fees, charges, rates, or prices quoted or billed, even if the travel products acquired have been paid for in full.
REFUNDS
Any refunds are made per our Refund Policy.
WHAT IS NOT INCLUDED IN A V GLOBAL TOURS PRODUCTS
The Company is not liable for any expense, costs or loss incurred concerning matters such as Flights (except where it is expressly stated), passport and visa fees, insurance (except where it is expressly stated), laundry, phone calls, beverages, meals not detailed in the itinerary, tips to tour Directors, motorcoach drivers and local city guides, items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry, detention in, or expulsion or repatriation from a country or part of a country. You agree not to hold the Company responsible for any such things.
INSURANCE
You should immediately after purchasing any travel product arrange your insurance. The Company recommends travel insurance (where available) against loss of deposits through baggage loss, cancellation charges, medical expenses, theft, and the insolvency of the Company or any of its suppliers. Please read the Product Disclosure Statement when purchasing an insurance product. The Company makes no representations or guarantees concerning reimbursements of funds paid by you under any insurance claim. You agree not to hold the Company responsible for any decision made by insurers, and/or by any suppliers, or requirements of any overseas country or governmental authority or overseas laws and policies.
PASSPORTS, VISA, VACCINATIONS, AND BAGGAGE
A visa does not guarantee you entry to a country nor does it guarantee you the permission to remain in it. Some countries may refuse entry because of your health condition, or for other reasons, or may detain, expel or repatriate you. It is your responsibility to find out about applicable entry and other requirements of overseas countries you are intending to visit. These things are not the Company’s responsibility.
It shall be your responsibility to be aware of the safety, and educate yourself of local conditions and issues that may exist at your travel destination. We recommend that you contact the Department of Foreign Affairs and Trade or visit their website for current travel advice. A V Gglobal Tours accepts no liability in this regard.
You should check with the embassies or consulates or other authorities of the countries in which you intend to travel for any health, entry or visa requirements that are applicable. Further, you should make the appropriate disclosures as required. A failure to disclose a health condition may result in the applicable country refusing you entry, or in you being detained, expelled or repatriated from it.
The Company and/or its servants and agents accept no responsibility if you are refused entry into the country/countries of your destination. The Company and/or its servants and agents are not liable for any expenses, costs liabilities or loss incurred about such matters. You agree to not hold the Company including its servants and agents responsible for any such thing if it occurs. The Company/and or its servants and agents are not responsible for any disclosures of a health condition made by other suppliers who provide services on the holiday or for the acts of any governmental instrumentalities of the countries that are connected to your holiday.
You are answerable for all visas, entry, health and other requirements and any documents required by laws, regulations, orders and/or requirements of countries visited. The Company and/or its servants and agents are not responsible for passport and visa requirements nor for any loss, you sustain for failing to comply with laws, regulations, orders, and/or requirements of countries visited.
ROOM BEDDING GUIDE
All prices on this website are based on the existing bedding in the room. If there are any requests for particular arrangements then they must be made at the time of booking (for example, twin share, separate beds, additional rollaway beds may be arranged at the time of check-in, and additional charges may be payable direct to the hotel). It is also possible that some hotels may have a maximum capacity for particular rooms.
PRICING, VALUE, AND SAVINGS
We calculate the percentage off in our deals based on the ‘rack rate’ of the room and the inclusions at the time the deal is live for the validity period of the deal (that’s hotel-speak for ‘Recommended Retail Price’). Hotels may change accommodation charges depending on peak seasons, low seasons, and events therefore we use the rack rate which is consistent throughout the year and 100% verifiable. The value and comparative savings have been determined based on the resort’s published rack rates and the value of inclusions. Please be advised that rack rates may not be reflective of actual rates being charged, dependent on the timing and manner of your booking, and therefore are only indicative of the level of saving.
FREQUENT FLYER POINTS
Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not the responsibility of the Company. For more information please contact the airline directly.
LIABILITY
All information, such as comments, messages, text, files, images, photos, video, sounds, and other materials (“content”) posted on, transmitted through or linked from the website are the sole responsibility of the person from whom such content originated. You understand that we do not control and are not responsible for content made available through the website unless it originates from us. Consequently, by using the website you may, contrary to this agreement and our intentions, be exposed to content that you find offensive, indecent, inaccurate, misleading, or otherwise objectionable. You use the website at your own risk.
In the absence of its own negligence neither the Company nor any agent or affiliate shall be liable for any loss or damage to baggage or property, or for injury, illness or death, or any damages or claims whatsoever arising from loss, negligence, delay or from the act, error, omission, default or negligence of any person, not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. Neither the Company nor any agent or affiliate is responsible for any criminal conduct by any third parties.
All bookings agreed to be made by the Company with the provider of any transport or other services are subject to the terms and conditions imposed on such suppliers concerning matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements, and policies of any government, governmental authority or employee including, visa, entry, exit or transit.
A V Gglobal Tours does not accept any responsibility or liability for any acts, omissions, or defaults whether negligent or otherwise, of suppliers. Neither the Company, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, tour directors, tour guides, travel agents, any other facilities providers, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom the Company, its agents or affiliates have no direct control.
Neither the Company nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever including but not limited to contract, in tort or under any other law for any injury, damage, loss, delay, additional expenses or inconvenience caused by your own acts and/or omissions, or other events which are beyond their control including force majeure or other events including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, failure of equipment or machinery.
Neither the Company nor any agent or affiliate accepts any liability or accountability for any terms, conditions, or requirements of any third party who provides some service in the course of your holiday. In the case that you decide that you do not want to visit a country or part of a country you had intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, then you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.
Neither the Company nor any agent accepts any responsibility or liability for your acts, omissions, defaults, conduct, and state of health, condition, or circumstances. We try to ensure website accuracy at all times. However, the Company cannot be held responsible for printing or typographical errors or any other errors arising from unforeseen circumstances.
LIMITATIONS OF LIABILITY
The Company arranges your holiday. The holiday will be provided by other suppliers. A V Gglobal Tours sells holidays in India and internationally that are arranged by the Company or by entities related to or affiliated with it. The Company provides you with bookings, arrangements, ticketing, and other ancillary and related services.
The Company does not provide, itself, the transport, accommodation, meals, or other facilities described on this website that you may receive on your holiday. They are provided by air and land carriers, cruise operators, hoteliers, or suppliers of other services as principals.
The Company bears no responsibility as an intermediary and cannot be held responsible in case of damage caused to you by any of our suppliers, or caused by you to our suppliers. You, therefore, commit to indemnify and hold harmless the Company against all damages or claims made by you. The above provisions do not apply to benefit the Company if the cause of the loss or claim against the Company arises directly as a result of a breach of any of these terms by the Company.
INDEMNITY
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.
LINKS TO THIRD PARTY WEBSITES
The Website may include links to other websites, content, or resources. These linked websites, content, or resources may be operated by third parties. The company will have no responsibility or control over them.
The existence of these links does not imply that we endorse the linked website, content, or resource. You acknowledge that we have not reviewed any of these third-party websites, content, or resources and we are not responsible for the material contained therein.
STANDARD OF SERVICE
The standard of service on your holiday is based on several factors. Neither the company nor its servants or agents represent or promise the standard or fitness for purpose of the accommodation or services provided.
COMPLAINTS OR PROBLEMS
We aim to ensure that the arrangements we have made for you are implemented as arranged. If any issue occurs, then, the most practical way to deal with it is to attempt resolution locally with the supplier (such as the hotel, tour operator or airline).
If you fail to follow this course, any compensation claim may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the service provider to resolve it) directly to the Company within 30 days of return to your home country.
We have no liability (including for loss or damage) for any act, omission, or error, whether negligent or otherwise of any merchant. If you wish to make a complaint in respect of a merchant, you must email that complaint to us.
Notwithstanding the nature of the complaint, Refunds will only be provided per our Refund Policy.
INTELLECTUAL PROPERTY
We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names, or any other distinctive brand features.
Other trademarks used on the Website that belong to third parties are used with their consent and remain the intellectual property of that party.
If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, worldwide licence to use, copy, and display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works to publish and promote such content. This may include, however, is not limited to, publishing testimonials on the Website and developing your ideas and suggestions for improved products or services we provide.
CHANGE OF CONTROL
Subject to relevant laws, if we merge, sell or otherwise change control of our business or this Website, we reserve the right, without providing notice or soliciting consent, to transfer or assign your Personal Information, content, and rights that we have collected from you and any agreements we have made with you.
COMMUNICATION BY US
As a condition of registering for A V Gglobal Tours, you consent to us sending you Administrative Emails and Promotional Emails. In this document:
GOVERNING LAW
This agreement will be governed by and interpreted following the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts of India.
THIRD-PARTY SOCIAL ASSET USAGE TERMS AND CONDITIONS
Thank you for allowing A V Gglobal Tours to use your social content. By including #AVGlobalTours or tagging @AVGlobalTours you furnish us the consent to repost and share your social content via other social media channels.
Otherwise, rights will be requested by A V Gglobal Tours via commenting on your Instagram or Facebook and require a response to approve the use of your content. To agree to A V Gglobal Tours reusing your content reply using the hashtag #YesA V Global Tours.
When you accept rights requests you provide A V Gglobal Tours or its nominees with non-exclusive, royalty-free, unlimited rights to use the content in any manner in which we may decide, including but not limited to social media, electronic communications, website, blog posts, banners, print material, and other miscellaneous sales and marketing communications and materials.